Delivery charges for orders from the Online Shop?

Our Online Store has 3 shipping options. Customers can place an order on the shop's website and receive their purchase without incurring any additional fees for shipping or choose Post express or DHL for extra charge. This is a key element that the shop offers to its customers and is a part of its commitment to providing a convenient and affordable shopping experience.

How long will delivery take?

Delivery time for orders from the Online Shop can vary depending on several factors, including the complexity of the item ordered and the order queue. The exact delivery time cannot be determined without further information, but the shop's website or customer service representatives may be able to provide an estimate based on current order volume and shipping locations.

What exactly happens after ordering?
  1. Order processing: Once your order is placed, it will be reviewed and processed by the Online Shop.

  2. Printing: The 3D printing process will start and the product will be printed based on the specifications of your order.

  3. Quality control: The printed product will undergo a quality control inspection to ensure that it meets the standards of the Online Shop.

  4. Packaging: The printed product will be packaged for shipment.

  5. Shipping: The packaged product will be shipped to the address provided during the ordering process.

  6. Delivery: The product will be delivered to the customer according to the delivery time estimate provided at the time of order.

Will you restock items indicated as “out of stock?”

Yes, the Online Shop may restock items indicated as "out of stock." However, the restocking schedule and availability can vary based on demand and other factors. It is recommended to check the Online Shop's website or contact their customer service for up-to-date information on the availability of specific items.

Where can I view my sales receipt?

Typically, you can view your sales receipt for an order from the Greencade in a few ways:

  1. Online account: If you have an account with our online store, you can log in to view your order history and sales receipts.

  2. Email: The Greencade Online Shop will also send you a copy of your sales receipt to the email address provided at the time of purchase.

  3. Customer service: If you need a copy of your sales receipt for any reason, you can reach out to the Online Shop's customer service team via email for assistance.

Reach out to their customer service team if you need assistance in locating your receipt.


When the order payment is taken of my bank account?

The payment is typically taken from your bank account after you confirm the purchase. The exact timing of when the payment is processed depends on the he payment method you use.

What is wishlist?

A wishlist is a feature that allows to save items they you are interested in purchasing at a later time. You can can add items to your wishlist and keep track of items they you want to buy in the future. This can be useful when you are not ready to make a purchase immediately, but want to keep a record of items you like for future reference.

What should I do if I receive a damaged or wrong product?

If you receive a damaged or incorrect product, you should contact the support team at They will be able to assist you in resolving the issue and provide you with options, such as a replacement or refund.

Can I change or cancel my order?

If you wish to change or cancel your order, the best course of action is to contact the support team at They will be able to provide you with information on their policies and procedures for cancellations or changes, as well as assist you in making any necessary updates to your order. However, please keep in mind that there might be restrictions on when changes or cancellations can be made, or may only allow cancellations under certain conditions.

What is ``package tracking`` in my orders?

Package tracking is a feature that allows you to track the status of your order as it makes its way to you. When you place an order online, you will typically receive a tracking number that you can use to follow the progress of your shipment. You can check the status of your shipment by entering the tracking number on the shipping carrier's website or using the tracking feature provided